PARK VISIT CANCELLATION AND REFUND POLICY
- You can modify your booking at no additional cost. However, if there is a price difference due to changes day of the week (weekday to weekend/Public Holidays), or ticket category, the additional amount must be paid. Conversely, there will be no refund of the difference amount.
- Modifications must be made before 12:00 AM, two days before your original visit date. You will have a validity of 30 days for postponing.
- Each booking is eligible for one free modification only.
- Please be aware that cancellations are not permitted for modified bookings.
PARTIAL AND FULL CANCELLATION POLICY
- If a cancellation request is made more than 48 hours before the visit date, a 90% refund of the original booking amount will be issued.
- For cancellations made within 48 hours of the visit, 80% of the booking amount will be refunded.
- The same refund percentages apply for partial cancellations.
- No refund will be processed for no-shows on the visit day or any requests made after the scheduled date.
- If a cancellation request is made due to the natural disasters or pandemic related closures, a 100% refund of the original booking amount will be issued.
REFUND TIMELINE
- Refunds will be processed within 7–10 business days to the original payment method.
CONTACT INFORMATION
For inquiries, concerns, or requests regarding your personal information or this Privacy Policy, please feel free to reach out to us at [email protected] . We are committed to addressing your queries promptly and ensuring the protection of your privacy rights.